FAQ
Common questions, answered
52 answers covering setup, calls, pricing, privacy, and troubleshooting. Cannot find what you need? Contact support.
Getting Started
What is Copat?
Copat is an AI receptionist for businesses. It answers your calls in the caller's language (English, Spanish, Haitian Creole, plus 30+ via live interpretation), screens spam, takes messages, books appointments, and sends you summaries. You set up once; Copat handles every call from then on.
How do I sign up?
Copat is currently in private beta. Join the early access list at copat.ai to be notified the moment sign-up opens. No credit card required to reserve your spot.
Do I need to install anything?
Just the Copat mobile app (iOS and Android) for managing your account and reviewing calls. There is no software to install on your phone line — Copat works via standard telephony in the background. You can also use the web dashboard if you prefer browser-based management.
What phone number does Copat use?
Copat issues you a new phone number when you sign up — your "Copat-managed number." You can publish that number as your business line, or set up call forwarding so calls to your existing number ring Copat. If you want, you can port your existing business number into Copat (free for the first 2 ports).
Can I keep my existing phone number?
Yes, two ways. (1) Set up call forwarding from your existing number to your Copat-managed number — your existing number stays with your current carrier. (2) Port your existing number into Copat — your number becomes Copat-managed and your old carrier service ends. Porting takes 5-10 business days and is free for your first 2 ports.
How long does setup take?
About 5-10 minutes for basic setup (greeting, business hours, your top 5 FAQ answers, calendar connection). You can always go deeper later — custom AI persona, knowledge base, call rules, VIP lists, and more.
What languages does Copat speak?
Native fluency in English, Spanish, and Haitian Creole — Copat speaks these with a natural business voice. Plus live interpretation for 30+ languages including French, Portuguese, Mandarin, Cantonese, German, Italian, Japanese, Korean, Arabic, Russian, Hindi, Polish, Dutch, Turkish, Vietnamese, Tagalog, and more. See Features → Languages for the full list.
Does Copat work on my landline / VoIP / mobile?
Copat works alongside any phone system. You do not change your existing equipment. Copat just gets its own number (or ports yours in), and calls to that number are handled by Copat in the cloud.
Can multiple people on my team use Copat?
Yes. Each plan includes a number of user seats (Spark 1, Solo 1, Studio 3, Office 10). Add seats from Settings → Account → Team. Each user has their own login but shares the same account-level data (calls, contacts, calendar).
When will Copat be available?
Copat is in private beta with select early users. Join the early access list and we'll let you know the moment the doors open.
Calls, Voice & AI
How does Copat decide when to answer?
Copat answers every incoming call to your Copat-managed number. You can configure rules to send certain callers straight to voicemail, prioritize VIP contacts (ring you first then fall back to Copat), or block known spam.
Can callers tell they are talking to AI?
Copat does not pretend to be a human. If a caller asks "are you a person?", Copat answers honestly that it is an AI receptionist for your business. Most callers do not ask — Copat's voice and conversation feel natural. The transparency builds trust.
Can I use my own voice for Copat?
Yes, on Studio and Office plans. Voice cloning lets Copat speak in your actual voice (or any voice you have rights to use). You record an approximately 3-minute sample once; Copat synthesizes from that.
What is the AI Hub?
Mid-call, you can "Invite Copat" to help you live. The AI Hub gives you four feature cards: Interpreter (translates between you and the caller in real time), Coach (suggests responses to you privately while the caller hears nothing from Copat), Transcribe (live transcript), and Assistant (Copat handles the call while you listen or step away). You can switch between them on the same call.
What is the difference between Coach and Assistant?
Coach is private to you — Copat sees the conversation and gives you suggestions through your headset; the caller never hears Copat. Assistant is the opposite — Copat takes over the conversation; you can listen, contribute when you want, or step away entirely.
Does the live interpreter actually work in noisy environments?
Reasonably well. Modern speech-to-text handles moderate background noise. Accents and code-switching (mid-sentence language switches, common in bilingual conversations) are where systems struggle most — Copat's interpreter is tuned for the specific languages it supports natively, which improves accuracy for Spanish-English and Creole-English transitions.
How accurate are the AI summaries?
AI summaries are good for triaging — they tell you who called, what they wanted, and what you committed to. They are not court-record-accurate. For calls that matter (legal advice, medical decisions, financial commitments), review the recording or transcript directly. See our Terms §6 for the full AI disclaimer.
Can I customize Copat's responses?
Yes. Set custom greetings, FAQ answers, business-specific terminology, intake questions, and an AI persona (formal/casual/warm) in Settings → AI Persona. You can also build a knowledge base of common questions and your preferred answers.
What happens to calls when I am in another call?
If you are on a call, Copat handles the incoming one on a parallel line — no busy signal to the caller. If you have multiple lines on Studio or Office plans, Copat handles each line independently.
Can Copat make outbound calls for me?
Yes, on Solo plan and above. Copat can return missed calls, follow up on voicemails, confirm appointments, and run any conversational task you give it. Sensitive calls (medical, legal, financial) require your approval before Copat dials. Outbound uses your business number so caller ID looks consistent.
Does Copat work for SMS and WhatsApp too?
Yes. Copat handles SMS on all plans and WhatsApp Business on Office plan. Replies are auto-generated and you can review/edit before send, or auto-send based on your rules.
What if Copat says something wrong?
Two paths. (1) Real-time: tap "Override" on the AI Hub to silence Copat and take over the call yourself. (2) Post-call: in the call detail screen, mark the AI output as incorrect — this feeds back into your account's persona tuning and helps Copat avoid the same mistake next time. You can also email [email protected] for systemic issues.
Pricing & Billing
Some of these are covered in more depth on the Pricing page FAQ.
How much does Copat cost?
Plans start at $15.99/month (Spark) and go up to $99/month (Office). Each plan includes monthly call allowance, AI tokens, phone numbers, and user seats. See the full breakdown on the Pricing page.
What are Copat Tokens?
Tokens are the unit AI features consume during live calls. Live interpreter uses ~30 tokens/minute; AI Assistant ~40 tokens/minute; AI Coach ~20 tokens/minute; transcription ~10 tokens/minute. Standard call handling (greeting, screening, voicemail) does not consume tokens. Each plan includes a monthly allotment; buy more anytime.
What happens if I run out of tokens?
The AI feature you were using stops gracefully at the end of the current exchange. The call continues without AI assistance. You get a push notification and can add more tokens from Settings → Billing while still on the line.
Do unused tokens roll over?
Yes. Monthly allotment tokens carry over month to month. Token packs you buy à la carte never expire.
Can I upgrade or downgrade mid-cycle?
Yes. Upgrades take effect immediately, prorated for the rest of the billing period. Downgrades take effect at the next billing cycle — you keep current plan features until then.
Can I pay weekly instead of monthly?
Yes, on Solo plan only. Weekly billing is $9.99/week. All other plans are monthly.
What payment methods do you accept?
All major credit and debit cards via Stripe. Apple Pay and Google Pay are coming post-launch. We do not currently accept ACH/bank transfer; contact [email protected] for enterprise payment terms.
What if my payment fails?
You get a 7-day grace period. Account stays active. We retry the charge and email you. At day 7, AI features and outbound disable but incoming calls still route to basic voicemail. Full closure at day 30 past due.
How do I cancel?
Settings → Billing → Cancel Subscription. Or email [email protected]. Cancellation is effective at end of current period. No early-termination fees.
Do you offer refunds?
Trials cancel without charge. Active subscriptions do not pro-rate refunds for partial billing periods. If you have a billing error or service issue, contact [email protected] and we will make it right.
Privacy & Recording
Does Copat record calls?
Yes, by default. Recordings are used to generate transcripts and summaries, for your own dispute resolution, and (in de-identified aggregate) to improve the Service. Florida law requires all-party consent for call recording; Copat plays an audible recording notice at the start of every call to satisfy this. You can customize the notice but cannot disable it without our written consent.
Who can access my call recordings?
You (the account holder) and any users you have added to your account. Copat staff access recordings only for support cases you initiate (and we log every access). Recordings are encrypted at rest. See Privacy Policy §5 for full retention details.
How long are recordings kept?
90 days by default. You can extend retention on Studio (1 year) and Office (7 years) plans, or delete individual recordings on demand. We can keep recordings longer when subject to legal hold (subpoena, dispute, regulatory inquiry).
Can I delete a recording?
Yes, anytime. Settings → Recording → Delete (per-call), or email [email protected] for bulk deletion. Once deleted, recordings are not recoverable.
Does Copat use my call data to train AI?
We use de-identified, aggregated statistics to improve Copat for everyone. We do not use identifiable content from your calls to train AI models deployed to other customers. See Privacy Policy §3.1.
What about my callers' privacy?
You (the account holder) are the data controller for your callers' data; Copat is the processor. This means caller-consent responsibility sits with you. You must comply with applicable recording laws in jurisdictions where your callers are located. Copat plays the all-party-consent notice on every call to help; you are responsible for ensuring it stays enabled. See Privacy Policy §2.2.
Where is my data stored?
In the United States, on Linode/Akamai infrastructure. Encrypted at rest (AES-256) and in transit (TLS 1.2+). For EU/UK callers, we rely on Standard Contractual Clauses for transfer.
What third parties see my data?
Our subprocessors include Anthropic, OpenAI, Deepgram, ElevenLabs, VoIP.ms, Stripe, Microsoft 365, Google, Apple, Sentry, and Linode/Akamai. Each processes only what is required for their specific function under contracts that restrict their use. Full list with purposes: Privacy Policy §4.1.
What is the deal with Medisomatech?
Copat Tech LLC is part of an affiliated company group with Medisomatech LLC, our parent affiliate. Some Copat infrastructure (specifically the email backend) is shared with Medisomatech. Some personnel work across both companies. We may also do cross-property analytics combining Copat and Medisomatech usage for joint reporting. Under CCPA, this qualifies as "sharing" personal information. You can opt out anytime via Privacy Choices. Full disclosure: Privacy Policy §9.
How do I exercise my privacy rights (delete data, export, etc.)?
Email [email protected] with your request and proof of identity. We respond within 30 days (45 for complex requests). California, EU/UK, Colorado, Connecticut, Utah, and Virginia residents have additional specific rights detailed in Privacy Policy §7.
Troubleshooting
Calls are not coming through to Copat. What should I check?
(1) Is your call forwarding set up correctly? (Carrier code varies; check Settings → Phone Number → Forwarding Setup for your carrier's instructions.) (2) Is your Copat-managed number active? (Settings → Phone Number should show "Active"). (3) Try calling your Copat number from a different phone to test directly. If still failing, contact [email protected].
I am not getting push notifications.
Check (1) app notification permission at OS level, (2) "Notifications" enabled in Copat Settings, and (3) that you are logged into the app. If all three are correct, log out and back in to refresh the push token. Still nothing? Contact support.
Copat is responding in the wrong language.
Settings → AI Persona → Native Language should match your business default. In live interpreter, "Your language" controls what Copat speaks to you; "Caller language" (or auto-detect) controls what Copat speaks to the caller. Double-check both pickers.
AI Hub does not open when I tap Invite Copat.
Force-close and reopen the Copat app. If the issue persists, restart your phone. This bug was a recurring issue during beta (V2.0-V2.7 iterations). If you still see it on V2.8+ APK, email [email protected] with your phone model, OS version, and timestamp.
The caller can hear AI talking to me during Coach mode.
Coach mode should be private to you. If callers hear Copat's coach prompts, report it immediately to [email protected] with the call ID. This should not occur.
A specific caller cannot get through (blocked or sent to voicemail unexpectedly).
Check Settings → Spam → Block List and Settings → Call Rules. The caller may have been auto-classified as spam or hit a rule. You can unblock from either screen and add the caller to your VIP list to prevent re-blocking.
My transcript is missing words or mistranscribing.
Real-time transcription accuracy is affected by audio quality, accents, background noise, and vocabulary. Improve by adding common terms to your custom dictionary (Settings → AI Persona → Vocabulary), enabling live interpretation for non-native languages, and reporting systematic issues to [email protected] with call ID.
Recordings are not downloading or playing back.
Recordings over 50 MB may take longer on mobile networks. Try the web dashboard first. If a specific recording errors, the audio file may be temporarily unavailable — contact [email protected] with the call ID.
I cannot log in or forgot my password.
Tap "Forgot password" on the login screen for a reset link. If your email is not recognized, you may have signed up with another address; check the welcome email from Copat. Still stuck? Email [email protected] and include your phone number for account lookup.
Where do I report bugs or suggest features?
Bug reports and feature requests: [email protected]. Account-specific support issues: [email protected]. Security vulnerabilities: [email protected] (we do not pursue legal action against good-faith researchers).
Did not find your answer?
Email support or join the early access list — we'll reach out the moment Copat is ready for you.