Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Copat AI virtual receptionist service, the copat.ai website, the Copat mobile application, and any related products and features (collectively, the "Service") provided by Copat Tech LLC ("Copat", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and authorized to enter into a binding agreement on behalf of yourself or the business you represent. The Service is intended for use by businesses, not by consumers for personal use.

2. The Service

Copat provides an AI-powered virtual receptionist that can handle inbound calls, SMS, WhatsApp, and email on your behalf, generate summaries, screen spam, schedule appointments, and create reminders. The exact features available depend on your subscription plan and the current state of the Service. Copat is under active development; features may change, be added, or be removed over time.

3. Account

You're responsible for keeping your account credentials secure and for all activity that happens under your account. Notify us promptly at hello@copat.ai if you suspect unauthorized access.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law, including telecommunications law (such as the TCPA in the United States), data protection law, or anti-spam law.
• Send unsolicited bulk communications or place automated calls without proper consent.
• Harass, threaten, defraud, or harm any person.
• Impersonate another person or business.
• Attempt to gain unauthorized access to the Service or its infrastructure.
• Interfere with the Service's operation, including by introducing malware or attempting to overload our systems.
• Use the Service for emergency services. Copat is not a substitute for 911 or any emergency response system.

5. Your content

You retain ownership of the information your business and your callers/contacts share through the Service ("Your Content"). By using the Service, you grant Copat a limited license to process Your Content as needed to provide the Service — including transcribing, summarizing, storing, and routing it — and to improve the Service consistent with our Privacy Policy.

6. Recording consent & legal compliance

Call recording laws vary by jurisdiction. Some states require all-party consent (e.g., California, Florida); others require one-party consent. Copat provides a recording-announcement feature that can be configured for your jurisdiction. You are responsible for ensuring your use of recording features complies with all applicable laws. Copat is not liable for your failure to obtain required consent.

7. Fees and payment

During closed beta, the Service may be provided at no cost or at a reduced cost as communicated to you at signup. When the Service moves out of beta, fees, billing cycles, and refund policies will be governed by the subscription plan you select. You authorize Copat to charge your payment method on file according to the plan you choose.

8. Beta status and service availability

During beta, the Service is provided "as is" and may experience downtime, bugs, or feature changes without notice. Copat does not guarantee any level of availability, accuracy, or fitness for any particular purpose during beta. We work to improve reliability continuously but make no SLA commitments at this stage.

9. Intellectual property

Copat and its licensors own all rights to the Service software, design, branding, and underlying technology. You receive only a non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. The Copat name, mascot, and other brand elements are trademarks of Copat Tech LLC.

10. Suspension and termination

We may suspend or terminate your account at any time if you breach these Terms, if your use creates legal or operational risk to Copat or other users, or for any other reason at our discretion. You may close your account at any time by contacting hello@copat.ai.

On termination, your access to the Service ends. We may retain some information as described in our Privacy Policy, subject to applicable law.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COPAT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR YOUR PURPOSE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COPAT TECH LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE — EVEN IF COPAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

COPAT'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID COPAT IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to indemnify and hold Copat harmless from any claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right (including recording-consent and anti-spam laws).

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to the Service or these Terms will be resolved in the state or federal courts located in St. Lucie County, Florida, and you consent to the jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be notified to you by email or in-app notice before they take effect. Continued use of the Service after a change indicates your acceptance of the updated Terms.

16. Contact

Questions about these Terms:

Copat Tech LLC
Port St. Lucie, Florida, USA
Email: hello@copat.ai
Phone: +1 (772) 242-7577